Exchange & Returns Policy
We are responsible for what we sell. If you are not completely satisfied with your purchase, we offer a free and easy No Questions Asked Exchange Policy.
- Exchange of the items shall be allowed within 14 days from the date of delivery, provided the merchandise is in its original and saleable condition with original invoice.
- We do not return or exchange Gift Vouchers, Gift Cards, Undergarments, Altered Garments, Made to measurement orders and Suvidha Privilege Cards.
- Exchanges of Cosmetics & Perfumes, and Watches, will be extended only if the merchandise is returned in original and sealed pack condition.
- In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, in its original packaging and tags. Any defective merchandise, can be highlighted within the warranty period as specified for the item.
- Any exchange or returns for reasons other than the above, the shipping charges if any, will not be refunded.
- Merchandise bought during sale will be exchanged within the same sale period only.
- Once the product has reached us, we perform a quality check on the products. The product should be in unused condition and in its original packaging along with original tags and invoice, failing which Return/Exchange may not be possible.
- Any returns/exchanges at SuvidhaStores, or through courier, must be accompanied by the original sale invoice, which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original sales invoice.
- Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and write to us at firstname.lastname@example.org, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- Any Privilege points which are accumulated at the time of purchase will be reversed if such merchandise, on which points were earned, is returned.
- If you return any merchandise purchased on Suvidhastores.com at any Suvidha stores, you shall be issued a Suvidha credit note against receipt of the merchandise, which may be redeemed against any purchases of an equivalent amount from any Suvidha Stores.
- The Suvidha credit note can only be used to pay for purchases at Suvidha stores, and cannot be redeemed against purchases made on www.suvidhastores.com.
- The issue of the Suvidha credit note, to the person returning the merchandise, against the returned merchandise shall be sufficient discharge to Suvidha for the return of the merchandise, regardless of whether the payment for the original purchase was made by credit card, e-gift voucher, Privilege points, or through any other means.
- Refunds of payments charged to the Cardholder’s credit card will only be credited back to the Cardholder’s credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank. In the case of nationalized banks, a delay can be expected for the refund to be visible in the account.
- Refunds of payments made via Cash on Delivery will be done by online transfers or credits in account.
You may return Merchandise to us in the following ways:
- You may visit any Suvidha Store, and return the merchandise in unused condition, along with the original sale invoice.
- You may write to us at email@example.com and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier within 4 working days from the date of Return/Exchange request raised.
- You may also courier the piece at our address and share the courier details at firstname.lastname@example.org
- You may also request for cancellation of order at our website